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Coms Support

How to stay logged in to Coms

To "stay logged in" to Coms, tick the checkbox below the password field in the log-in form.
What does it mean - to "stay logged in"?
If you stay logged in, Coms is able to restart exactly where you left it last time, it can send you push notifications (if enabled) to deliver your messages imediately and it can receive incoming calls even when you are not onsite.
When you've chosen to "stay logged in" you can just close your browser tab to quit Coms ... next time you start, you are still logged in and Coms will resume where you left it.
If you choose not to stay logged in, you can also just close your browser tab to quit Coms, but next time you start, you are not logged in and Coms will open the ComsChatter front page, and you can log in from there.

Secure pesistent login

Some background: It is common practice for the browser and the webserver to completely forget each other when the user leaves the website. Sometimes this happens immediately, sometimes after some delay controlled by the webserver - 20 minutes is common. When this happens, the server does not recognize the browser and the user must log in again to access their account, starting a "new session" on the website.
This is where the Keep me logged in option controls whether "persistent-login" is on on off.
There are several ways in which a website can allow users to stay logged in after closing the browser window - at Coms we use a secure cookie, the kind that cannot be tampered with.
NOTE: This is the one-and-only cookie that Coms uses, and it is optional. It is also wonderfully convenient!
The cookie - a string of random letters and numbers - identifies your browser when you go to The webserver looks for the cookie string in the database, checks a few other things, and, if everything is correct, logs you in automatically.
Having by-passed the manual log-in, Coms can then open straight into the display of your messages. Only the browser which carries the cookie will log in automatically - any other browser will require manual log-in.
This is the function turned on and off by the Keep me logged in checkbox.

Device Security and pesistent login

IMPORTANT: If someone gets access to your computer / phone / tablet and you have not secured it with a personal password, fingerprint or eye-scan, and your browser has the cookie, that person will be able to read your messages and alter your account, because Coms is logged in.
Therefore, we strongly advise securing your device against access by people other than yourself, and certainly when choosing Keep me logged in.
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